Just Trains Britannia

[Trev123]

I use Paypal and have been for over 10 years with no problems.

[bigmull]

I had trouble starting on the ECML scotland scenario number 1 ,but then checked the handbrake and it was on,it now takes time for the handbrake to be applied or removed just as it would if the fireman was winding it on and off.

[bickley]

I too have used Paypal to buy from JT which works well. Always frustrating when a known card does not work properly.

I must say the loco is excellent but I have to admit I am having some issues probably down to me.

In advanced mode I tried Paddington - Cardiff but ran out of water before Slough despite apparently having the injector on ok (possibly not turning on the water feed however!).

Moved to what I thought was simple mode which states that the reverser lock is not operational. However in this mode I still found it operated. Personally I think the advanced mode is really rewarding but I do find the reverser lock a pain and not prototypical. On a real Britannia the driver would hold the reversing wheel, disengage the lock and set the new cut-off. In the sim you disengage the lock and set the new cut-off but by the time you relock with the mouse it has moved up considerably. So I am finding if I want 15% cut-off I have to set it a 5% so that by the time I relock the reverser I should be at 15% (if I am lucky)!

Brilliant loco though and using full regulator really gives some stormy acoustics.

[Trev123]

The 2 S&D scenarios you cannot see any coal in the tenders although it shows 10T on the F4 Hud.

[almark]

I'll have a look at this tomorrow,thanks for the info Trev.

[bickley]

My apologies I have maligned the reverser lock unfairly. I realise I am trying to use it with the F4 (HUD) whereas I should use the keyboard where it becomes simple to unlock the reverser, change the cut-off and then relock. Now success with a great climb out of Carlisle. My only issue is that I keep forgetting to unwind the tender brake before setting off.....!

[almark]

You can still use the F4 HUD to move the reverser I believe,just make sure that you have the reverser unlocked (E) whilst doing so.

Regards,
Mark

[davidboase]

Well, I've tried again.

Even though I have used the switcher to change to Advanced mode, I still get the scenarios that use 70013 acting as if the loco is still in Simple mode, i.e. no reverser lock, no need to use the ejectors to release the brakes and no chuffs.

For the S&D scenario using the weathered loco it appears to be in Advanced mode, has reverser lock, needs the ejectors to release the brakes and I get chuffs.

Is anyone else getting the same thing?

I'll try reinstalling the loco and see if that helps.

David.

[davidboase]

I just reinstalled the loco, didn't touch the switcher and all locos appear to be now running in Advanced mode.

It appears that the switcher switches them all to Simple mode when told to, but doesn't switch them all back to Advanced mode when told to.

David.

[pctech]

I just reinstalled the loco, didn't touch the switcher and all locos appear to be now running in Advanced mode.

It installs in Advanced Mode by default, so that makes sense.

It appears that the switcher switches them all to Simple mode when told to, but doesn't switch them all back to Advanced mode when told to.

Not so. Only the "preserved" models seem to work in simple mode, and then without the "chuffing sounds". The others do not appear to work in Simple mode at all.

[mayflower61379]

I use Paypal and have been for over 10 years with no problems.

That was rather my point about my debit card. No problems with it for approximately 20 years or more, anywhere, including with JustTrains, until they changed their authorising company. Now impossible to make a simple, and cheap purchase. It seems bizarre that the customer is expected to make changes to their finances SOLELY to purchase from THEM, and no-one else!

I simply won't do it. Because they appear to have recognised there is a problem on their "help" pages, it looks as though I'm not the only one experiencing difficulties with their new authorisers.

[chrisonline]

You can still pay with your credit card by selecting PayPal. You don't need a PayPal account, it takes your credit card (but Paypal will be routing the autthorization).

[simuk]

I use Paypal and have been for over 10 years with no problems.

That was rather my point about my debit card. No problems with it for approximately 20 years or more, anywhere, including with JustTrains, until they changed their authorising company. Now impossible to make a simple, and cheap purchase. It seems bizarre that the customer is expected to make changes to their finances SOLELY to purchase from THEM, and no-one else!

I simply won't do it. Because they appear to have recognised there is a problem on their "help" pages, it looks as though I'm not the only one experiencing difficulties with their new authorisers.

The help pages were there before we changed to a new payment processor, so would have actually been for the previous processor we were using and not related to the "current issue" that you appear to possibly be having - however we do recognise that people sometimes have problems now and then - often caused by banks, or just the payment systems going "weird" at random (it happens, often no one knows - sometimes entire banks are unable to authorise any payments for hours on end, little made of it though as they don't seem to want to make much news of it... sometimes you'll see it makes the major news sites that a bank has a major system meltdown with accepting cards for someone at supermarkets, or their cash machines haven't been working, or similar - this is a fraction of the times there are actually 'issues' though!)

What we absolutely do need to do is ensure you and everyone else that wants to buy from us, can continue to do so. If you can't do that, my job is pretty much a waste of time (not to mention even more difficult than it already is/needs to be, etc...), I and everyone else at Just Flight/Just Trains absolutely want you to be able to buy via our website, and want that ideally to be completely painless with no issues what so ever. We strive for that day in day out, with months and months worth of work going in to making everything work as well as we can, be that the website, the ordering process, the unlock/activation process, the CDN powering our downloads, the order confirmation emails, the customer service/technical support, the newsletter/eshots we send out to subscribers, our replies to people on forums and other sites - everything we do, we try and make it as good as we can for the customer (and us, which if it's not good for the customer, it's not good for us, and it's particularly not good, at all, for me - I have sleepless nights over things like this, I'm not joking).

I'm not aware we're asking you or anyone to "make changes to their finances"? Out of interest, have you spoken with your bank/card issuer to see why there may be an issue? It could be something like some form of restriction (for safety reasons) on your card, or some address details incorrect, or something else (I honestly don't know, and as ever, the banks don't tell us what the decline reason is, they just decline the payment).

If you are still having troble ordering, PLEASE get back in contact with our customer service team. Same for anyone else, please let them know, and make a point of doing so. This isn't the company trying to shift the effort on to you to resolve it, it's a member of staff at the company you are trying to buy from, asking you to please help us so we can solve this, so as we can know it's an issue and find exactly what is causing it - we don't get anywhere or any enjoyment out of not being able to sell things that we and our developers have worked so hard on producing, if (a small number of/some/loads/lots...) customers then can't buy them.

Thanks,

Simon
Just Trains
http://www.justtrains.net

[Alicatt]

[ I opened a ticket [0A4-1E61FD2C-0244] about only seeing euros on your site and not in pounds and have heard no reply, ] I would rather use my UK bank card to purchase but if I do then I get conversion charges because your site bills me in Euros, as it is I have to incur the conversion charges from PayPal if I do purchase anything from your site, at least they are lower than what the bank charges.

Regards
Alistair

Edit: Sorry, your reply had got lost in my junkmail replying to it now.

[simuk]

Currency is shown based on the currency the country you are in (or that your ISP claims your IP address block is likely to be in), and is fixed to that one currency. We don't have a way to allow people to select their currency, and haven't had for quite a few years now.

Please do reply to the customer service ticket though, as there's always a chance your IP is being misreported/misdetected and hence the GeoIP lookup is giving the wrong country details, or the wrong currency is set for a country (although that shouldn't be the case...)

I saw someone from the Isle of Man on here or somewhere else the other day saying they weren't getting £ prices - if you are reading this, did that get sorted for you?

Thanks,

Simon
Just Trains
http://www.justtrains.net