Just Trains : Can't get past Authentcation page

[djh2222]

I recently bought the Scottish East Coast Mainline from just trains as a download but when I get to the authentication page after downloading it and when after I type in my username and password and then click "login" nothing happens. I tried redownloading it but again nothing happens. I'm not sure if its just my computer (windows 7) or not but I would be grateful if someone could help me out.

Thanks

[gptech]

Best thing to do would be to drop JT an e-mail

[FoityBill]

When I had a similar problem I found that my firewall was blocking internet access to the installer, I temporarily disabled the firewall and managed to install the package. I had this occur on a couple of JT packs. I am using the Virgin Media branded internet security on my PC which I think is a rebranded Trend Micro product.

[djh2222]

I dropped JT a email so waiting for a reply and disabling my firewall doesn't work so I was wondering if nothing works can I get my money back as I haven't installed the route on to my computer just downloaded it.

[Trev123]

Ask JT.

[thetrainfan]

I think last time I had this problem, it was my version of Internet Explorer at fault - I was using 8 and I should have used 9 I think.

[Easilyconfused]

I am sure Just Trains can sort things out. I have always had first class support from them.

I am a little concerned that within 2 posts the question of getting money back surfaces without really giving Just Trains a chance to respond so I will continue to monitor this thread.

[djh2222]

Cool. I understand and do trust that JT can come up with a solution.

[Trev123]

Actually JT have offered me a refund on a route I'm having problems with. I have not decided what to do yet as there is maybe a chance they can fix it. Actually not a refund but a choice of another route to the same value or if it is any more I pay the difference.

[antonyperks]

I had this the on line verification just wouldnt work so they sent me the boxed version that worked fine.

[doncaster40]

Check your Internet options in control panel you may have to lower the default settings particularly the pop up blocker option. I have to do this as my day to day settings won't allow JTs Auth page either. Take a note of your original settings and return them to original after it authorises. It works for me every time. Cheers

[simuk]

Hi,

Please do contact our support team if you are having problems, via http://www.justtrains.net/support-contact - issues like this seem to usually be related to security settings in either your browser or an external security/firewall program that is being too strict.

Thanks,

Simon
Just Trains
http://www.justtrains.net

[djh2222]

I did send an email on Friday night so you should have got it but if you didn't get it I could always send you another. Anyway thank for telling me.

[djh2222]

Doncaster40- I did try what you said but it didn't work but thanks for the help anyway