TS2019 64bit scenario access violation

[alanch]

Whats the point if all their work crashes with Access Violations they can do nothing about and get no support from DTG since they, DTG, are not required to do so. *sigh*

Aren't you indulging in a bit of hyperbole here? 'All their work' doesn't crash - I've been running in 64 bit since it came out, concentrating on scenarios that wouldn't run in 32 bit, all using lots of third party routes and rolling stock, with only a handful of crashes - far fewer that I used to get in 32 bit.

The majority of third party routes, scenarios and rolling stock is working - perhaps its time to find any that isn't.

[gptech]

Not so much a case of absolving DTG Mike, but rather a case of refusing to summarily blame them when there are many other possible, and more probable, reasons for the error. You started this thread alluding to virus activity; where's the supporting A/V log? Where's the reports that on a clean, default only, instance of the game the error occurs?--supply that and your claim has credence, but not on systems that may be on their 4th/5th yearly upgrade, heavily *mongrelised* by the addition of adding and edits--I'll claim to have edits to more default items applied than anyone else participating in this discussion, possiblly more than any other UKTS member which suggests that that doesn't affect things adversely; or at least not when done *properly*
It's very easy to blame DTG for an issue nobody's been able to pin down, certainly a lot easier to deal with than to accept what you, or other freeware providers, may have done or even not done, could be the root cause.

[sprulish]

David
A clean install with NO add-ons whatsoever should stop access violations - it would possibly prove if it was a DTG PROBLEM.

Did you use the editor in TS 2018, before the upgrade and also install TS 2019 over the top of 2018?

I would like to see someone try a "CLEAN BOOT" to see if there are still access violations recorded. This is as good a method as there is: https://support.logitech.com/en_us/article/228

I must be one of the lucky ones I haven't seen an access violation error in around 30+ hours of simming, since TS 2019 64-bit was introduced on 2 separate PC's. But I never use the editor and install all 3rd party DLC (incl WS scenarios) manually.

It is not going to be easy to fix this!

Regards

pH

Hi Peter, thanks for replying. I think I might give a fresh install a go just to see if it stops access violations. As I am retired I can afford the extra time it might take. I did use the editor in TS2018 before the upgrade and installed TS2019 over the top after doing a complete back up of TS2018 which is on an external drive and also a copy in a different folder on my PC. I also have a back up of my asset and content folders on another portable hard drive. The only time I have ever re-installed a fresh copy of TS was when my gaming laptop suffered a major fault and had to be replaced ( within guarantee thank goodness ) . To be clear I can only run TS on a lap top due to space restrictions ( Dell inspiron 15 7000 gaming-windows 10-16gb ram 250gbSDD-1tb HDD ) Can you please advise the best method eg should I simply rename my TS folder, create a new folder to match the default path for Steam to reinstall or is there a simpler method? Any advice greatly appreciated. Just a quick thought.....I am assuming that TS2019 is a 32 bit game with 64 bit capability. If TS2019 had been released as a 64bit only ( allowing those who can only run in 32bit to continue with TS2018 ), Would that have made any difference. Is there some kind of "clash of personalities" having 32bit and 64bit as well as 32bit editor and 64bit editor in a one size fits all? Pure speculation on my part and I am sure someone will shout me down but I don't pretend to fully understand the inner workings of the game and I would be interested to find out.
Regards
David

[shinymac]

Hi Again Chaps

Well. I am now back home, and can confirm that it WAS the scenario "1Y45" that I ran from Bicester to Marylebone, and had the problems with over half way through. (Access Violation).

Admittedly this is the first time since TS64 bit arrived that I had seen this comment. But I had only driven 3 or 4 scenarios prior to the error and my reinstall.

Because of my previous corrupt hard drive problems, I had bought a new hard drive, and had a COMPLETELY NEW install of Train Simulator installed. So my TS64 wasnt simply an upgrade, but a fresh install. All I have added back in to Train Simulator since that time, are all my AP and JT stock and scenarios. I havent got round to unsubscribing or deleting all the many "Workshop" scenarios I had on my old system yet and I havent installed any of the third party ones from UK Trainsim that I previously had on my system. I just need someone to confirm again to me what is the SIMPLEST and yet the most reliable way to unsubscribe and delete them...I have hundreds ! I want to resubscribe to them again afterwards, which of course I know how to do. It is just unsubscribing and deleting them that worries me !

I can also say that I have NOT used the "in game" editor since the fresh install of Train Simulator. I have however used RW Tools sparingly to alter a couple of my scenarios, but NOT 1Y45.

Cheers Guys

Derek

[gptech]

David, if you have Steam and TS in the default location that could be a factor in your issues. All you need to do is copy Steam.exe from your existing install into a suitably named new directory:
C:\\Games\Steam
C:\\Steam
C:\\TS\Steam
are all valid, decide on a structure that suits you. The important thing is to get it out of
Program Files (x86)
Once you have the .exe copied over just double click it and it'll build a whole new set up. That leaves your existing installation complete and working.
You'll possibly have to confirm your identity so make sure you can remember your account details and can access the email account you have associated with Steam.

[gptech]

Derek, have you tried the scenario again?
You can unsubscribe from ALL your Workshop items from within the Steam client.
As normally installed Workshop stuff has been reported as sometimes causing issues, these may have an influence. Get rid of them and see how the scenario runs. Mike, to save you replying, how the Workshop works is a Steam issue, not one DTG can easily fix--if you're having bother with Workshop items there's an alternative method of acquiring them; all you need to do is ask.

[peterfhayes]

David
Gary has given the method that I would use too!
Regards
PeterH

PS ran 1y45 in 32-bit - no crash.

[shinymac]

Hi Gary

I know there was a posting on here a few pages back, detailing how to UNSUBSCRIBE from all my workshop scenarios, but for the life of me I cant find it now ?

I am willing to do this via the STEAM client via the "unsubscribe from ALL scenarios" button, but the posting suggested that I need to do much MORE than just this, and it looked complicated ! Could you find that posting on here for me and read it and tell me if its totally essential to follow ALL procedures in that message ? Also can I only "unsubscribe" via the STEAM client and not delete the scenarios that way ? If so once I have done that, then what is the most reliable way to DELETE all my workshop scenarios please ? I am happy to both unsubscribe AND delete all my workshop scenarios for the present time if its straightforward to do. It will ultimately be my intention to download at least some of my original ones, but for now I can live without any of them.

Thanks Gary

Derek

[shinymac]

Hi Gary

In answer to your question, NO I havent tried the 1Y45 Bicester to Marylebone scenario again. Is there any point ?

Thanks

Derek

[gptech]

In answer to your question, NO I havent tried the 1Y45 Bicester to Marylebone scenario again. Is there any point ?

well yes Derek, as all your 'rants' about DTG in this thread suggest that you're complaining about being plagued by the "Access Violation" problem. Once could just be a one-off instance and if so makes all your subsequent complaints appear as nothing more than jumping on the 'let's slam DTG 'cos we can, even though an error may not be their fault' band wagon. Since your initial observation of it crashing three of us have run the scenario successfully in both 32 and 64bit, strongly suggesting that there's nothing wrong with it, or the game. That only leaves your configuration to be at fault, even if that fault is/was only a one time affair due to the conditions at the time of running the scenario.

Derek
Hope this is not confusing:
How to get rid of Workshop Scenarios;

All WS scenarios must be UNSUBSCRIBED via the Steam workshop before they will be deleted from your hard drive. You can either subscribe singly or choose the option unsubscribe all!

If you don’t unsubscribe, the next time you open Steam/TS2019 they will be reinstalled on your hard drive.

Now there is an issue between the Workshop and your computer, in that even unsubscribing a scenario via steam it may leave it on your hard drive.
Especially if you unsubscribe the scenario via the workshop menu in TS2019.
This can also occur if you “lose contact” with the Workshop due to changing parameters on your PC.

To delete all WS scenarios from your computer, navigate to \STEAM\steamapps\workshop\content\24010 and delete every file and sub-folder in that folder. DO NOT DELETE \24010.

If there are still WS scenarios left on your hard drive then open RW_Tools which colour codes WS scenarios - a light blue. You will have to use the “Scenarios” - “Edit Scenarios” option – open each route and delete (multiple WS scenarios) for each route. Much faster and easier than using Windows Explorer. You can use RWTools to delete WS scenarios as long as you have unsubscribed them via the Steam Workshop, and or they are still remaining on your PC even after unsubscribing.

All your WS scenarios are now gone.

Note You can delete WS scenarios before you unsubscribe but you must still unsubscribe before you next open TS2019 in Steam! If you don’t unsubscribe, the next time you open Steam/TS2019 they will all be reinstalled on your hard drive.


pH

You can unsubscribe from the scenarios either in the game or through your web browser; either one is the same as the other, simply linking to your Steam account. As Peter wrote again after the instructions he gave, the important thing is to unsubscribe before deleting any scenarios.

[gptech]

Sorry to take us back a bit, but I missed a direct question and it would be rude not to answer it...

Gary have you had similar issues and are you suggesting that installing a fresh new copy may help with these issues?

No, the only issue I've had is one I went looking for--when corroborating the "diamond/slip crossing" issue when using the 64bit world editor.
Yes to the question about a new instance of Steam/TS--that's the only way you can be sure of running a 100% up to date copy of the game, without the complication of any old files. Testing with just default content also rules out the possibility of a 3rd party or edited file being a factor--going back to earlier versions of the game and the 'it will fall over once 3GB of RAM is used' reports illustrates the effect of a single dodgy .bin file--I could (probably still can) cause the game to crash with RAM usage under 1GB by having a purposely crippled .bin file installed--simply the removal of any single < character.
If a clean, default copy works without problems then adding your goodies a bit at a time and testing would show if one of the extras introduced the problem. To use Derek's car analogy comment from earlier...

One wouldnt buy for example a brand new car and then be told " if we have missed something when building your car then fix it yourself but let us know how you fixed it afterwards so we can fix any future ones we build"....would they ??

by testing, and deciding that the game is bust and it's DTG's fault, with all your additional stock in place is like taking that car back to the garage and complaining that it doesn't work right after you've stiffened the suspension; changed the exhaust for a sports one; re-mapped the engine; uprated the brakes...... DTG aren't asking us to trouble-shoot every issue we find, and many could be issues that are due to any changes in the shared components of the game rather than being specific to the 64bit iteration, but to simply report those issues--they can't fix anything until they can replicate it.

Moving back to where we are now we find that the issue with the scenario we're dealing with is a one time instance of a Microsoft Windows error message generated when running a Just Trains produced scenario on a Just Trains produced route....yeah, definitely one for DTG

[gptech]

It will ultimately be my intention to download at least some of my original ones,

You may want to give the method outlined in this thread a try Derek, when you come to re-acquiring any of those Workshop scenarios...

http://forums.uktrainsim.com/viewtopic. ... c386d74d48

[sprulish]

Hi Gary and Peter,
Many thanks to you both for your advice. I will hopefully get onto that either tomorrow or Monday. Ever helpful as always.
Kind regards
David

[shinymac]

Hi Gary

Thanks for your advice.

So basically, if I use the "uninstall all workshop scenarios" button via STEAM method, that will do just that ? Then is it ok for me to go to RW Tools to actually DELETE those scenarios ? Or is there a better method of identifying any of my Workshop scenarios, and deleting them a different way ?

Thanks

Derek

[peterfhayes]

Derek

So basically, if I use the "uninstall all workshop scenarios" button via STEAM method, that will do just that ? Then is it ok for me to go to RW Tools to actually DELETE those scenarios ? Or is there a better method of identifying any of my Workshop scenarios, and deleting them a different way ?

Do read my FULL instructions above that is the SAFEST and most effective method of deleting WS scenarios. I cannot put it any plainer or simpler. Just follow them to the letter and WS scenarios will be gone!

What better method could there be? You only use RW_Tools to delete any WS scenarios left behind after following my instructions.!!!!!!!!!!!!!

You seem to ask for help, but then never follow the solution given to you, and repeatedly ask for the same advice over and over again???
Please learn to trust us!

Regards
pH (totally mystified)