Atomic Systems

Hi Stuart

I checked the Route Folder in 'build' and it is not listed.

I cleared Cache and sill no joy either.

Hi Alan

At least you are having exactly the same problem as I am having.

I also had a Zero Bytes file in Railworks/Temp with exactly the same Route Name so I deleted it.

TS2014 works just fine.

Looking Forward to seeing if you get a reply from Steam Support.

Regards

Mike

I had to re-use my fix below for this update - also had the zero byte file in Temp folder.

Tried the fix using my son's Steam log in on my computer but it picked up on whatever the problem is in my setup and wouldn't download. It is possible that there is something wrong with the Railworks installation for all of us experiencing this.

Absolutely no problem on my son's computer as below.

Rod

august1929 wrote:

alanch wrote:
I've just had a problem with the update for this route. Steam started and completed a download, but when I ran TS2014 it eventually stopped responding and Steam itself shut down with no error message.

I have had the same problem - I solved it by using my son's Steam account where he has a basic TS2014 installation, subscribing to S&C 1975, then transferring the route file to a memory stick and into my computer. Works a treat now, but no idea why the problem.

I am not totally convinced it was this route only. I seem to be having a problem with other newly subscribed workshop items!.

Great route BTW - love Skipton

Rod

About the only thing I can suggest is a full cache verify. It may be that if the download of the original settle and carlisle was slightly corrupted, then perhaps that is stopping this working properly as well.

Not much else I can suggest im afraid.

I got an update yesterday. Do anyone know what it contents?

Iluka wrote:Hi Alan

At least you are having exactly the same problem as I am having.

I also had a Zero Bytes file in Railworks/Temp with exactly the same Route Name so I deleted it.

TS2014 works just fine.

Looking Forward to seeing if you get a reply from Steam Support.

Regards

Mike

I've not given up on this, but the initial reply from Steam just said that support is provided by the publisher i.e Dovetail Games aka Railsimulator.com. I've emailed Dovetail the following detailing all the steps I have taken so far:

I submitted this support request to Steam, but they replied that support for this title is provided by the publisher, Dovetail Games (Railsimulator.com). The Settle to Carlisle 1975 Workshop route which is now giving me problems was working perfectly before a recent update to the route.

This was the report to Steam:

'I have a strange problem with one downloadable item from the Workshop for Train Simulator 2014. I suspect this is to do with Steam rather than the Workshop item itself. From discussions on the UKTrainsim Forum I know that most subscribers to the item in question are not getting the problem that I have.

The item in question is called Settle to Carlisle 1975 - I had subscribed to the first version of this and it worked with no problems. When I heard that an update had been uploaded I logged in to Steam, and saw that the update was downloading. When the download finished, I started TS2014 - however, after a couple of minutes this crashed to the desktop with no error message followed shortly by the Steam client doing the same thing - there were no messages relating to these crashes in the Windows Event Logs.

I looked for any evidence of a download, and the only thing I could find was a zero byte file in Steam\steamapps\common\railworks\Temp\ named rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip. No changes had been made any files in the folder Steam\steamapps\common\railworks\Contents\Routes\a599faf6-afa8-4fc2-a33e-7bce82cbd8c7 which should have been updated.

By experiment I found that the only way to get TS2014 working again was to Unsubscribe from the Settle and Carlisle 1975 route from the Steam Workshop web page in Firefox, and delete the zero byte file rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip. Recently another update to this Workshop item was released, so I subscribed again, and had exactly the same problem, with the same solution.

I do hope you can sort this out for me.'


Subsequently, knowing some of the things you will ask me to do, I have done the following:

1 Resubscribed to the Settle to Carlisle 1975 route, and ran TS2014. Once again TS2014 crashed to the desktop with no error message, and then the Steam client crashed silently - there were no entries in the Windows Event logs. I then deleted the zero byte zip file in Steam\steamapps\common\railworks\Temp\ named rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip. Following this I unsubscrtibed from the Settle to Carlisle route on the Steam client and TS2014 then ran normally.

2 Removed all the files from my Program Files/Steam folder apart from Steam.exe and the Steamapps subfolder, and then ran Steam.exe which reinstalled the Steam client. I then cleared the Blueprint Cache and TS2014 ran normally with no problems.

3 Subscribed to the Settle to Carlisle 1975 route, and ran TS2014. Once again TS2014 crashed to the desktop with no error message, and then the Steam client crashed silently - there were no entries in the Windows Event logs. I then deleted the zero byte zip file in Steam\steamapps\common\railworks\Temp\ named rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip. Following this I unsubscrtibed from the Settle to Carlisle route on the Steam client and TS2014 then ran normally.

4 Verified the integrity of the game cache from Steam - after this TS2014 ran normally.

5 As in step 3, I subscribed to the Settle to Carlisle 1975 route, and ran TS2014. Once again TS2014 crashed to the desktop with no error message, and then the Steam client crashed silently - there were no entries in the Windows Event logs. I then deleted the zero byte zip file in Steam\steamapps\common\railworks\Temp\ named rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip. Following this I unsubscrtibed from the Settle to Carlisle route on the Steam client and TS2014 then ran normally.

6 To check that I could access other Workshop items, I subscribed to the scenario The Semi Fast Service for the ECML London Peterborough route, and this installed and ran without problem.

I still think this is more likely to be a Steam rather than a TS2014 problem that only affects a few users - I know from discussions on the forums that most users are not getting this problem from the route, but a few are. Can you suggest anything else I can do, short of removing TS2014 completely and reinstalling from scratch?

windberg wrote:I got an update yesterday. Do anyone know what it contents?

Apologies, I should have posted it up. Its now got the Quarry and short branch line to it at Horton in Ribblesdale. Track work might be a bit bumpy till the civil engineers have had a look at it, but it should work ok in the interim.

Alanch, im sorry I cant help you on this. About the only thing I can suggest is a full reinstall, but no idea if that will solve it either. The only suggestion I can make is that there was a corruption in downloading it at some point, and for whatever reason its not being cleared. I really cant advise on that, its a complete mystery to me.

stuart666 wrote:Alanch, im sorry I cant help you on this. About the only thing I can suggest is a full reinstall, but no idea if that will solve it either. The only suggestion I can make is that there was a corruption in downloading it at some point, and for whatever reason its not being cleared. I really cant advise on that, its a complete mystery to me.

Eureka - I've cracked the problem and got your route working. I eventually found and deleted the folder 794064259931520596 in Steam\userdata\50706943\ugc\Temp, Steam\userdata\50706943\ugc\Referenced and Steam\userdata\50706943\ugc\Download. I assume 50706943 is my user id - others will be different.

Once I'd deleted these, I subscribed to the route on the Steam client, waited for the download to finish, started TS2014 and the route was available in Quick Drive.

Sounds to me like it was a corrupted download, that wouldnt clear. Im glad you sorted it in the end.

stuart666 wrote:Track work might be a bit bumpy till the civil engineers have had a look at it

The PW gang is on the case.

I thought it might be useful to update this thread with my support request to Dovetail Games, so here is their first human reply.

On 21/03/2014 13:24, DTG Support wrote:

Thank you for contacting the dovetailgames.com customer support, your inquiry has been logged with a member of our dedicated customer support team.

Workshop items are made by your peers, they are all enthusiastic amateurs, some are more skillful at creating items than others, there is also the requirement that every single item that they may have used to create an item needs to be already present in your collection, they are voted upon, the idea being that the best will be voted on the most, they are also not subject to any QA testing, they are not supported in the same way that official items are, because by their very nature, they cannot be.

If you experience any issues with workshop items you should unsubscribe from them immediately, then verify your files, here - Instructions for file verification

This is my reply to them.

Thank you for your reply, which unfortunately didn't provide a solution. Luckily, I have managed to sort out this issue myself as described below. As you should have seen from my detailed description in my request for support of the steps I had already taken, I had already unsubscribed (several times) and verified the integrity of the game cache, and the problem was not solved.

As for my solution, in addition to deleting the zero byte zip file in Steam\steamapps\common\railworks\Temp\ named rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip, I eventually found and deleted three folders named 794064259931520596 in Steam\userdata\50706943\ugc\Temp, Steam\userdata\50706943\ugc\Referenced and Steam\userdata\50706943\ugc\Download. These three folders all contained copies of rout_a599faf6-afa8-4fc2-a33e-7bce82cbd8c7.zip - I assume that one of these wasn't corrupted during the download for Steam or when it was copied from one folder to another. Clearly, reinstalling Steam and verifying the game cache did not remove these folders and the corrupt file. After I had removed the folders and files, resubscribing to the Workshop route in the Steam client downloaded the files, and I could them select and run a Quick Drive scenario on the route.

It seems obvious that this problem was not caused by the Workshop item itself - the probably cause was an interaction between Steam processes and the TS2014 software. It appears that TS2014 does not have sufficient error checking to handle a zero byte zip file, and so crashes silently to the desktop.

As other people have reported this problem (maybe not to DG Support, but definitely on the UKTrainsim forums), I hope you find my description of the problem and the solution helpful, and you can use it to help others. Perhaps you could also work with Valve to eliminate the problem at source and with your programmers so that your software handles zero byte file errors in a more elegant way.

Hi

Since Stuart uploaded the latest version to the Workshop I've had the opportunity to play around with the route a little bit. The original intention was to have a go at sorting out the gradient steps from the original route but things rapidly got out of hand and I couldn't now possibly list everything that's been done to the trackwork. Stuart's got the files back and hopefully when he has the opportunity he'll be able to work out how to signal it. Then with further luck he'll stick it back up on the Workshop where it will download and work seamlessly for everyone.

It's nice to get away from all the talk about payware discussions once in a while. This route deserves to have lots of lovely free scenarios written for it. It's great!

By the way, the original Quick Drives still work despite large chunks of the route being ripped out and replaced - including a Marker referred to in the QD - so with luck any scenarios that were written for the current version will still work once the route's been updated.

A couple of screenshots below should you wish to look. If you're familiar with the current version you'll see the differences, and if you're not familiar with the current version you won't.

Armathwaite. Just a nice picture, I think.

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Appleby.

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Horton.

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Settle Junction.

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Cheers

Bob

Stop it Bob! my wallet has resisted the urge to get S&C so far but with Stuarts work and now your tinkering I think I'll have to get this.
Simon

I've not subscribed to this yet. Trying to stop being over cluttered when writing scenarios. Is there still steam facilities in the route, as most where still in place at this time though not in use , thanks

Without wanting to sound too nerdy (even for this place), that is some beautiful trackwork. Is that the default SC trackrule and SC01 track, or have you tweaked it?

There is water available at quite a few stations but coaling points are few and far between - can you re-fuel a kettle at a diseasel pump?