Atomic Systems

jarmstro wrote: Maybe you know the answer? I simply honestly do not understand, (and there may be a perfectly good reason,) why RSC do not quickly patch any mistakes? A couple of hours a week from one member of staff would do it with a return of 100% uplift in reputation. The only possible reason which I can think of is perhaps that Steam has high charges for making patches available?

Exactly - I am genuinely baffled as to why there are simple, quick things to fix that they just don't bother to do - off the top of my head there's the buffers on the WCMLN, broken pop-up messages on the Sherman Hill introduction scenario, the horn not sounding in the Electrostar cab, and the career scenarios that went missing from the IOW and Munich-Augsberg.

These have all been around for months or years in some cases, and the impression it gives me is that they just don't care about the products they release - and I have contacted support over all these issues, several times in some cases, to no avail. The end result is that I am very reluctant to buy RSC products now, so their loss in the end I suppose.

The only possible reason which I can think of is perhaps that Steam has high charges for making patches available?

That's certainly not the impression I get from developers of other games on Steam (eg Lunar Flight) who push out patches regularly - in fact I think that since TS2013 was moved to 'steampipe' RSC can push out patches without any involvement from Valve at all.

nigeltouatievans wrote:in fact I think that since TS2013 was moved to 'steampipe' RSC can push out patches without any involvement from Valve at all.

100% correct. The only distribution system that I know of that charges developers for patches to be sent is Xbox live..

John, I have absolutely no problem with understanding the points raised, but I do have difficulty understanding why those points are often made in a gloating "look what I've found that we can complain about" manner. The first image posted in this thread smacks of that attitude; no questioning whether it was an issue for others, no explanation that it was on a tight radius curve for emphasis, no remark that a report had been forwarded to RSC ........

Like you I'm mystified why RSC haven't/ won't address these matters when they're highlighted but that's no reason to report any glitch in a childish manner.

gptech wrote:John, I have absolutely no problem with understanding the points raised, but I do have difficulty understanding why those points are often made in a gloating "look what I've found that we can complain about" manner. The first image posted in this thread smacks of that attitude; no questioning whether it was an issue for others, no explanation that it was on a tight radius curve for emphasis, no remark that a report had been forwarded to RSC ........

Like you I'm mystified why RSC haven't/ won't address these matters when they're highlighted but that's no reason to report any glitch in a childish manner.

Well it's a funny old world! I thought the post illustrated the problem perfectly and was in no way childish at all? It was clear, evidential and decisive. Why beat about the bush if there is a bug?

Still, at the end of the day its not the end of the world I suppose and there is no point in squabbling. I very much enjoy this sim and no doubt will continue to do so even if I do gripe and moan now and again!

John A

gptech wrote:but that's no reason to report any glitch in a childish manner.

To be honest, I thought it was a more humorous manor than childish.

Chris.

keithmross wrote:WCMLN is no longer my property and hasn't been for some time.
RSC were always partners in the joint project and responsible for testing and publishing, amongst many other aspects.
Only RSC can issue updates via Steam.
WCMLN was an ambitious project in those relatively early days of this sim and was rushed to release, regrettably.
The late 2011 update, on the other hand, was a lot more than a series of fixes; many months of additional work was done and released for free.
The update was beta tested by UKTS members before it went to RSC for their own pre-Steam testing.
The buffer issue was not identified by any testers prior to distribution on Steam.
The buffer issue is a five minute fix that only RSC can implement.
The Class 86 is wholly an RSC product.

Thank you, Keith. That has clarified a number of questions that have floated around for a while.

May I just say that if you feel that my comment that WCML(N) and the 86 might not be RailSimulator.com products was intended to be nasty, that was not the case. I knew you had created the route, I had no idea where the 86 came from but it came to me with the route and is located under the keithrmoss asset directory structure. It isn't unreasonable to wonder if it was a third-party locomotive.

When I read previous discussions on the buffer stop issue (which to me is a 30 second fix, but not for everybody of course) I felt I was doing a good deed reporting it to RailSimulator.com support. I know a lot of people complain yet don't bother to report, and I also felt that the more people that contacted them, the more likely it would be fixed. The polite reply I got said they would refer the matter to the developer. Hence I concluded they had passed the matter to you. Of course, they may not have done, or they may have done and it was ignored*, or it may have been fixed but not implemented - how are the end-users supposed to know what is really going on?

The buffer stop issue has been discussed many, many times on this forum and it seems to me that every time it is, there is different reason given by a self-appointed expert on the subject. I take much of what is said on forums with a pinch of salt. At last we have the definitive answer and I thank you for that.

I would add that I rarely have cause to contact Support but on the few occasions I have done I have always had civil and helpful replies and the issues I have raised (apart from this one) have been resolved in due course with updates, even if not immediate. I don't expect everything to be done by yesterday - I do have an idea of the work involved in upgrades. Unlike many on this forum I have a lot of respect for RailSimulator.com as a business (as I do you as a developer too) but it seems that on this occasion they gave me the wrong answer.

I am hoping what I said was not what upset the applecart but if it was I hope I have put the record straight now.

John

* - please don't take that as an insult, I'm just offering that as one possibility in an unknown situation

Just had a small update from Steam Class 87 windows TgPcDx & Class 87 TgPcDx seem to be the files concerned

I just got the update, and it's the windows texture TgPcDX & the model GeoPcDx file that have been updated. Just about to give it a whirl, but I suspect the windows & wheels have been sorted.

EDIT: Yep the wheels now track with the bogies round curves & the windscreen looks better. RSC do sometimes fix things, it seems.

malkymackay wrote:I just got the update, and it's the windows texture TgPcDX & the model GeoPcDx file that have been updated. Just about to give it a whirl, but I suspect the windows & wheels have been sorted.

EDIT: Yep the wheels now track with the bogies round curves & the windscreen looks better. RSC do sometimes fix things, it seems.

Thread title needs to be changed to humble pie eating contest

Bodyside grilles and windows are still flat and totally opaque though! Pity.

Well that's sorted then, and it is much appreciated, If RSC read this thread, then Thank You.

Now where did I put that picture of the Ice 3 bogies? hint

Dave

No humble pie eating here.. Its been out over a month.. Coincidental update. At least they actually fixed it but 33 days later..

Were the physics touched or is it still the same? Not home so can't try it myself..

Sent from my Nexus 4

Well it seems like the problem was only noticed on here last week from the pictures, at least both these issues were fixed and the train is now more usable.

deltic009 wrote:

malkymackay wrote:I just got the update, and it's the windows texture TgPcDX & the model GeoPcDx file that have been updated. Just about to give it a whirl, but I suspect the windows & wheels have been sorted.

EDIT: Yep the wheels now track with the bogies round curves & the windscreen looks better. RSC do sometimes fix things, it seems.

Thread title needs to be changed to humble pie eating contest

Fair do's. I suppose I'd better take a nibble at that bit of pie!!!

I was fairly dismissive of this model at first, but now with the fixed bogies & windows, along with the physics mod and AP sound 86/87 pack I've since addded, it's grown on me. Not the best, but quite usable.