found issues when using an X Box controller

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gptech
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found issues when using an X Box controller

Post by gptech »

Jacko wrote:
gptech wrote:Would the answer be for RSC to stop improving the core software so that assets don't develop any niggling little faults with things such as an alternative method of controlling the player train?
Absolutely not. I'm assuming that's a facetious answer for fun and stimulating discussion, rather than a serious suggestion? :)
You saw through my facade of lunacy, of course it wasn't a serious suggestion but a hint that progress often comes at a price, and if that price is something that doesn't totally wreck the (in this case) asset and it can still be used (albeit not exactly in the way you'd like best) it's a relatively small cost.

I agree 100% with you though that if an item doesn't work with an X Box controller it should be clearly stated, particularly so that new users are aware of what's what. Of course this assumes the provider knows of the issue--have you informed RSC? and the respective authors of the stock---bear in mind that in these 2 cases RSC are really just a 'middle man' and only provide the means for us to purchase.
I haven't checked the marketing blurb myself, but it could surely be argued that the statement "compatible with the x box controller" only applies to the item being described---I imagine in this case that would be just the base game and included assets, and that every other add-on should not be assumed to have the same compatibility.
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Re: Updated DLC - Would you buy?

Post by gptech »

To prove myself wrong.....
the download page at the Steam store for the 455 does indicate that it will work with the X Box controller...
Image
One of the biggest reasons for 'brand loyalty' is the supplier having a good response to problems, so now's a good time to test that. Report the problem, see if they sort it out quickly. Might be worthwhile starting a new thread, asking if others have found this issue with this particular item when using an X Box controller, afterall we haven't yet ruled out that it could be an issue specific to your PC/setup.
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Jacko
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Re: Updated DLC - Would you buy?

Post by Jacko »

Thanks gptech. I appreciate the rational discussion! :)

As it goes, I have already notified RSC a few days ago (see the 445/9 brake thread by Dave 'jumpers as goalposts'). I got an automated reply back, followed by another seemingly automatic reply a few hours later telling me to verify cache and check my graphics drivers were updated (all useless, but I did them anyway), and a tag on the end of the message saying 'if we don't hear from you again within x time, this will be considered closed', so I responded one more time, and got told that the previous message was just boiler-plate (but the rest of that message also appeared to be more boiler-plate, including another 'if we don't hear from you in x, we'll assume this is closed'... so I really don't know where I stand). They did indicate that it was in the hands of a dedicated support person, but I've heard nothing in several days. My last instance of communication with RSC several months ago (to report scenario failures under TS2012) were, I have to say, similarly poor, almost exactly. Never got anything other than boiler-plate and stupid 'non-solutions', and I have to admit I gave up - which is probably precisely what they wanted.

I deliberately haven't contacted Thomson about it, because on their website they ask you to go to the seller (RSC) first about these things. I may well get in touch later if nothing comes back from RSC.

As for ooVee and the 156, I had a quick look at their website today, and was utterly appalled at the user comments that are showing up on some of their feedback pages. I'm actually very glad I didn't purchase the Hatchet Hill Quarry DLC, which was also discounted in the sale! (see http://www.oovee.co.uk/blog/product-upd ... nts_holder). Their support FAQs do mention the fact that their stuff doesn't work with the RailWorks HUD (not indicated on Steam) - but they don't mention a thing about the XBOX controller problems (which isn't HUD-related, on the face of it, but probably is, under the hood). In short, not a great state of affairs - there are some quite angry people there! I appear to be quite constructive, in comparison (at least I hope I do!)

I didn't bother reporting the 156 to RSC, because frankly, I don't think it'll get anywhere. I *may* take it to ooVee, but I also don't hold out much hope of any real satisfaction, because unless they do an update, nothing will change.

But I did at least see an opportunity to make the point about (a) honest sales materials at the point of sale, and (b) developers refraining from the belief that all the people demanding 'upgrades' are necessarily long-term users of their products simply looking for freebies. That, as I'm sure is now evident, is not always the case...

Thanks for taking the time, gptech - much appreciated. I'll let you know if anything arises (but I am not holding my breath).
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Re: Updated DLC - Would you buy?

Post by gptech »

And just to carry on arguing with myself.....

The blurb on Steam about the 455 states "The Class 455 for RailWorks 2..." which could be taken as indicating that features developed after RW2 may not be available on this model....

Possibly a case of cutting and pasting when producing the web page rather than writing it, but we can agree that the situation is confusing and mis-leading. OK, E&OE and mistakes are made by everyone but it does go some way towards explaining why some seem so exasperated.

Time to get back on topic I think....thats enough with specifics.....................
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Jacko
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Re: found issues when using an X Box controller

Post by Jacko »

Agreed - there are clues in the 455 that indicate it *might* be an old product, but recognising them as clues presupposes that a buyer is aware that TS2013 used to be RW2. This may not always be the case - especially if it was a Steam gift - and they can hardly be castigated for not knowing the ins and outs of the game's history and constant (pointless, imho) renaming. Even if they DID know TS2013 used to be RW, they cannot rightfully deduce whether this content is simply 'old', or whether it has already been updated in some way that renders it fully compatible. All they know is, it's for sale, and it's marked as requiring TS2013.

I looked at the Class 156 which also has XBOX controller problems, as I said, and noticed a similarly confusing set of conflicting information that only a relatively seasoned RW customer would grasp the full implications of:
(I've not done the screenshot thing - this is a text cut-and-paste- the original is here: http://forums.steampowered.com/forums/s ... ?t=2617613 )

Notice: This Downloadable Content requires the base game RailWorks in order to play.

Downloadable Content

Requires the base game Train Simulator 2013 on Steam in order to play.

Buy Railworks 2 Class 156 Add-On


See, even if the prospective buyer sees the reference to RailWorks/RailWorks2, any suspicions they might have will probably be wiped away by the TS2013 requirement in the middle, which appears in a huge purple box-out. "Ah, right, so it is for my game then," he'll think, and cough up.

There is a reference in the blurb which says:

**Please note that the Cab Control driver interface cannot be used to drive the Class 156

This is a reference that no recent TS2013 newbie will understand, I'm sure. Initially even I mistakenly assumed it referred to the RailDriver controller hardware*, but then reasoned that even if it was a reference to the thing most of us seem to refer to as the HUD, this did not preclude the train from working with the XBOX controller, which has nothing to do with the HUD. Of course, it turned out I was wrong, and it won't work with the XBOX controller in the same way that the Class 455 won't (the brakes are 'digital' when using the XBOX controller, and go from 0% to 100% in one tiny press).

(*if you think I'm being a bit slack here, try typing 'cab control driver' into Google and you'll see it's an easy conclusion to draw: RailDriver comes up tops and on many search-results on that first page, whilst RW2's HUD doesn't appear at all! Even adding 'interface' to the search-term doesn't improve matters much more... the HUD does make an appearance in the results at least, but the top item and many others is still RailDriver's hardware!)

Looking back, there is no symbol to say that the Class 156 is controller compatible (which as you've shown, does appear on the Class 455's page - and thinking about it, do we even know if that means XBOX, or Raildriver controller? The logo looks generically 'gamepad-like', but the words don't actually say XBOX). But anyway, absent information is not clear enough, imho. If the DLC doesn't work with a publicised feature of the game that the DLC is now considered a de facto part of (as evidenced by the removal by RSC of other incompatible DLC), then it should have a big red 'doesn't work with XBOX controller' badge, or something obvious.

As we've said, these badges/bullet-points are all a bit of a mish-mash anyway, and not generally to be trusted or taken at face value, because (as is immediately obvious) they're usually cobblers. I don't see what parts of the Class 455's content comes under the Steam Cloud badge, which wouldn't also be true on the Class 156 - but that badge is missing from the latter. Same with the Leaderboard and Achievements badges - these are really GAME features, not DLC features (I don't recall if the 455 has any career-scenarios, but it makes little difference really). Yes, the 156 was listed on Steam well before these features became part of the game, but that doesn't mean it the listing should be left to fester - especially whilst others are removed or updated. And a newbie won't know that... he'll assume, fairly understandably by what's been shown, that this is content for his TS2013 game that has been tested and is working fully. Or else it wouldn't be here for sale, and it wouldn't be flagged in the ways it has been.

IMHO the usual sales caveat of Errors and Omissions Excepted is fair enough when dealing with a product one can return or swap for another if it's found to come up short - but with downloadable online wares, subject to Steam's 'No Refunds' terms, it's a bit of a kick in the globules, potentially. I can see some folks getting very shirty, having spent twelve quid (bar a penny) and realised they bought something quite old (relatively speaking).

Having said that, imho both the 455 and 156 are excellent models/simulations, brilliantly executed in all other regards, and a lot of fun, providing you're prepared to skip the HUDs and go over to using full keyboard in Expert mode, and no XBOX controller. All that is fine. They're a great experience... but the point is, nowhere - absolutely nowhere - does it make that clear on the Point of Sales materials, and I think that needs attention from RSC as a matter of some urgency.
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peterfhayes
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Re: found issues when using an X Box controller

Post by peterfhayes »

Gary
Just one more "spanner" to throw in the mix.
If you have a programmable game pad then you can program the keys, buttons etc to emulate any keyboard command used in TS2013 and in something like the Logitech F710 you can program the buttons etc differently and even include all the views which you don't get with X-box. Its still difficult to control the BR 143 for example as it uses non standard key presses so I add in a Logitech G13 for those one-off control situations.
Unfortunately, doing yoiur own assignments on the F710 you lose the "special" functions of the X Y A & B keys which as you know bring up various menus and functions within TS 2013.
So in my innocence I wrote and asked RSC what "key commands" were they using for these particular buttons. so I could program them on the F710. They replied and thanked me for my suggestions and they would pass them on to the development team. Go figure! I have managed to assign most of these but the "B" key function still eludes me.
One strange thing that I see using a genuine XBOX 360 controller I get rumble/vibration (not -or) feedback (when crossing points, etc) which you can feel - but I don't get that in the F710 even when I configure it as a "Rumblepad - Mode D". I asked RSC about this and they got very excited and said that they would pass my suggestion on to the development team!! I retired hurt!
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davejc64
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Re: found issues when using an X Box controller

Post by davejc64 »

I can also confirm I have the same issue with the class 455/9 DLC, I did start a thread about it, I have also contacted RSC, when I contact RSC I always say I have tried the verify files and cleared blueprint cache so that usually negates the need for them to send me a reply stating that I should do that. Hopefully if enough people contact them with the issue they will look into it and a fix should be forthcoming.


On the matter of a thread being started about the issue, it has been and is here:
http://forums.uktrainsim.com/viewtopic. ... 4#p1604674
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