Customer Support comparison

[hertsbob]

posters who are having problems with TS2013

I think the recent point is that it's actually a TS2012 problem, Kev.

Cheers

Bob

[gptech]

I've been speaking to them with a TS2012 query explaining I've not upgraded and keeping offline because a lot of my DLC 3rd party stuff wont play on TS2013. However the problem in question is with a steam product thats not working with TS2012 for what ever reason and only purchased just before the change over.

Ron, I doubt you'll get any 'official' support for 2012 as the 'official' line (something that's not unique to RSC) is that only the latest version is 'officially' supported. I'm confused about your claim that 3rd party stuff won't work under 2013 as if you've not upgraded how can you know this? Sticking with 3rd party stuff, RSC are not responsible for making that work under any version of the game software; that is down to the 3rd parties themselves---though I'm sure RSC and many 3rd party providers have a healthy dialogue.

Why not keep your existing copy off-line at 2012, but install a new instance of Steam and the game to try 2013?

[whiterider]

I've been speaking to them with a TS2012 query explaining I've not upgraded and keeping offline because a lot of my DLC 3rd party stuff wont play on TS2013. However the problem in question is with a steam product thats not working with TS2012 for what ever reason and only purchased just before the change over.

On my last email I asked if they were going to tell me how to get it working in TS2012 or not, given that the product is still on the steam website with a TS2012 label . All I got on the latest reply was "The 2012 packs have all been upgraded to 2013" No more, no less.

Why should RSC help out on third party stuff? When you bought the item it worked in TS2012 which is what it was advertised as being compatible with. RSC can't and won't be held responsible for anything going wrong with third party content. Why not just risk it and upgrade? Everything I had is still working perfectly fine.

[gptech]

However the problem in question is with a steam product thats not working with TS2012 for what ever reason and only purchased just before the change over.

When you bought the item it worked in TS2012 which is what it was advertised as being compatible with.

whiterider, if it was purchased before TS2013 it'd be reasonable to expect it to work with the then available version of the game but that doesn't appear to be the case here. however, I feel we aren't getting the full story----what actually is it?, did it ever work?, in what way doesn't it work?, are there issues with other RSC assets purchased as TS2012 compatible?.

Ron, would you care to give us more information on the problem and it's history?

[antonyperks]

I am sure if you contacted Sony and told them your fifa fa manager or whatever isnt working any more for your old Ps1 i think you'd get the same responce once the next platform is released then the old version is just that , the old version. TS2013 is quite a different product from what I originally Purchased 3 years ago which was Railworks, so the fact that I can still upgrade for free to this new platform and the bonus that most if not all the old stuff works in a way is quite applaudable I think.

[gptech]

I think by now Ron will have worked out that most of us feel that RSC, despite the many flaws in the support system, are under no obligation to assist him with an older version of the game, so can we get back to doing what we do so well (at times) and see if, collectively, we can get him, and his mysterious item of DLC back on track (pun very much intended) ?

I suggest we all now calm down a bit and wait for his explanation of what is and isn't happening.

[RONVKING]

Of course I tried! Most of my stuff didnt work so I went back to by TS2012 backup.

I've been speaking to them with a TS2012 query explaining I've not upgraded and keeping offline because a lot of my DLC 3rd party stuff wont play on TS2013.

How can you tell without trying?

Most 3rd party assets are working in TS2013, some bugs about but tbf, there was bugs that have still not been fixed yet from TS2012....

[RONVKING]

Didn't feel it was relevant to the thread, the point being that DT were understanding and sorted a problem out. RSC beat about the bush, need everything explained more than once because they didn't read the previous email and then give information as useful as a chocolate fireguard.

I'm not actually quite sure what the problem is, it is never mentioned

Dave

[RONVKING]

Thanks gptech,

In general I have the SC addon pack which was purchased just before the changeover to TS2013. For some reason it didn't work and when I did a verify it reloaded as the TS2013 version. That does not show in the TS2012 menus so I said to RSC "How do I get it working in TS2012", after their first reply I pointed out it was still listed as a TS2012 addon (on steam) and so I expected it to work and thats when I got yesterdays comment from them.

I'm reasonable with TS and tried using some tricks to get round it. Got the Tornado engine showing in the Brunswick Green OK but don't know to sort out the tender crest but you cant use the GeoPcDx files from the addon because of the protection thingy and with the King I got the Blue OK but most of the numbers are wrong (GWR placings different etc) and same problem with the tender and the GeoPcDx files. The other stuff in the pack I'm not overly interested in as got the Jubilee, Hall and V2 already.

Cheers Ron

[gptech]

RSC beat about the bush, need everything explained more than once because they didn't read the previous email and then give information as useful as a chocolate fireguard.

Don't you just hate it when folk are like that...

With that in mind, I'll ask again

"Ron, I doubt you'll get any 'official' support for 2012 as the 'official' line (something that's not unique to RSC) is that only the latest version is 'officially' supported. I'm confused about your claim that 3rd party stuff won't work under 2013 as if you've not upgraded how can you know this? Sticking with 3rd party stuff, RSC are not responsible for making that work under any version of the game software; that is down to the 3rd parties themselves---though I'm sure RSC and many 3rd party providers have a healthy dialogue.

Why not keep your existing copy off-line at 2012, but install a new instance of Steam and the game to try 2013?"

and...

"I feel we aren't getting the full story----what actually is it?, did it ever work?, in what way doesn't it work?, are there issues with other RSC assets purchased as TS2012 compatible?.

Ron, would you care to give us more information on the problem and it's history?"

Of course I tried! Most of my stuff didnt work so I went back to by TS2012 backup.

I think the important word in there might be "my"--have others posted in here, or indeed anywhere else with the same issues you experienced? Bear in mind that any problem any of us have with any software may not actually be the fault of the software, just something that manifests itself when using that software. If the majority have had an issue it would be known about by now, and quite possibly resolved; off the top of my head I can only think of the Light Pacific that's had a major problem since the move to TS2013 and that has been sorted, or at least in the original model, so I'm intrigued to learn what issues you've had.

[gptech]

I think our posts crossed a wee bit there Ron,

For some reason it didn't work and when I did a verify it reloaded as the TS2013 version.

very strange, you'd expect the base game to be at 2013 slightly before the DLC, I'll grant you that, but are we talking about the assets from just this pack and in what way didn't it work causing the need for a verify?

[RONVKING]

gptech,

I don't know what caused the problem but I suspect it was a duff download when steam first downloaded that pack however I didn't twig that as I run it right away and when I did TS2013 had come along, teach me to be away from home for a week I suppose.

Anyway TS2013 downloaded when I did the verify and I found the problems with the DT LP's, some of my DT Mk1's vanished, Class 153's appeared on the menu but you could not click on them. A few repaints also either didnt look right or were no shows. I had the no signals problem on the Brighton line as well. Did a few steam updates and got a few files each time but it was very time consuming and in the end I had just about had it. I'm on a dongle (I rent my flat) and it was also costing a bit of money to do all this even at the cheapest rate (25 pounds for 7gig of data, in or out). With all its change TS in various forms is prob the most expensive software on my computer and it was getting to be a pain in the rear so I decided to go back to what worked. The SC special pack addon was the only thing that didnt work when I moved it across to my TS2012 setup although it shows OK in RW Tools and was working OK in my TS2013 trials.

Rgds Ron

[whiterider]

But what exactly stops you playing it? Do you get SBHH errors or what? Does it simply just not show?

[gptech]

Thanks for the clarification, it all now makes more sense.
I don't know about the others, but you gave me the impression that after verifying TS2012 to try and resolve an issue withe DLC you found that the DLC had been upgraded to a TS2013 spec which made it problematical in your TS2012 install. What actually happened was exactly what you'd expect, and indeed want, with the game itself as well as the content being now TS2013. Surely you didn't think that after the release of TS2013 you'd be able to verify without an upgrade?

What you then had was a perfectly working game, with a perfectly working Steam Specials DLC, though unfortunately you found problems with 3rd party content. Did you contact those 3rd parties?, did you report the issue in here?. For the majority existing content works as well under TS2013 as it did under TS2012 and I haven't seen posts regarding the problems you had. This however is still not something to contact RSC support about.

You decided to go back to TS2013 and now have the issues with the Steam Specials assets, not surprisingly as you have a mis-matched combination. As RSC have stated only the current version of the game is supported you can't expect them to cater for your specific problem. I think you've probably answered the question "Why?" yourself...

but you cant use the GeoPcDx files from the addon because of the protection thingy

There's a world of difference between asking one provider for a replacement asset and asking another for instructions how to 'hack' their product and possibly remove anti-piracy measures so comparing the responses is futile.

We can discuss till well after the cows have come home, got their pyjamas on and are tucked up in bed about RSCs stance but that will make no difference to the fact that you're up the well known creek and the only sensible thing to do is move on and look for a solution.
One pattern has emerged from your posts:

but I suspect it was a duff download

Did a few steam updates and got a few files each time but it was very time consuming

and you may have pointed to the cause:

I'm on a dongle

Dspite the marketing hype mobile internet is still not recommemnded for 'critical' data transfers, have you a friend with a decent connection who'd let you 'borrow' it?, take your PC round to their house? If you have a wi-fi enabled laptop it's even easier, you could even treat it to a coffee at Starbucks and use their free wi-fi.

I'm suggesting that you keep your existing TS2012 installation off-line, if you haven't got one use a software firewall such as ZoneAlarm which features access control on a per program basis and deny internet access to your existing Steam.exe, RailWorks.exe and railworksproc2.exe files. Create a new Steam installation by copying Steam.exe into a new directory; C:\Games\TS2013\Steam for example and letting the software download a fresh install of TS2013---this is where you leave your PC at that friends overnight, or camp out at Starbucks.

Test the new install, and if all seems fine just copy & paste one of your problematical 3rd party assets into it and test further. Hopefully you should find it works perfectly, so carry on copying and pasting.

[brooke1]

I uninstalled my Railworks some months ago. Besides the basic pack, I had paid to download the addons - Glasgow Airport, Woodhead and Falmouth Branch.
This week I bought and installed Train Simulator 2012 but cannot get back the puchased downloads.
I have written to the company several times but they keep telling me that they have sent an EMail to 'the original owner' - ME(!) at my EMail address (now no longer used).
It would appear that I have lost all my paid for downloads.
Is there any way to get them back?
Are the two systems compatible?
Alan.