Removal of DLC from Steam...why?

[AndyM77]

just so everyone is aware .ncf files are created by steam itself they are nothing to do with rsc so its not a case of rsc forgetting to include one file in this case it really is steams fault

.ncf files are gradually being phased out by Steam onto the newer (and more efficient) .acf file format, so don't be surprised to find all your dlc .ncf's disappear at some point in the future.

[trainfan11111]

just so everyone is aware .ncf files are created by steam itself they are nothing to do with rsc so its not a case of rsc forgetting to include one file in this case it really is steams fault

.ncf files are gradually being phased out by Steam onto the newer (and more efficient) .acf file format, so don't be surprised to find all your dlc .ncf's disappear at some point in the future.

true id forgotten about that but i was merely making the point that rsc are not responsible if an nfc or acf file or whatever format is in use at the current time does not show up

[bGriff]

Apparently RSC are aware of the issue and are now working to release a fix over Steam as soon as possible.

[firstborn]

Apparently RSC are aware of the issue and are now working to release a fix over Steam as soon as possible.

Which issue are you referring to? and what exactly have they told you?

... because i've got an issue with a piece of this reinstated content, that i just bought... that is not showing in-game (even though when i look at my game files, all the content including the .ncf file is there)... and feel like i am talking to a bunch of idiots making me do all the usual "verify, clear cache, re-install the entire game" as if it's all my fault and not theirs... and also seemingly not bothering to read any of my emails properly, then asking me questions they could have found the answer to if they actually bothered to read my initial email properly.

So infuriating...

[bGriff]

Apparently RSC are aware of the issue and are now working to release a fix over Steam as soon as possible.

Which issue are you referring to? and what exactly have they told you?

... because i've got an issue with a piece of this reinstated content, that i just bought... that is not showing in-game (even though when i look at my game files, all the content including the .ncf file is there)... and feel like i am talking to a bunch of idiots making me do all the usual "verify, clear cache, re-install the entire game" as if it's all my fault and not theirs... and also seemingly not bothering to read any of my emails properly, then asking me questions they could have found the answer to if they actually bothered to read my initial email properly.

So infuriating...

Ah yes sorry. I was referring to the issue of consist errors being given if loading the 390 DLC. I believe some are experiencing consist errors with the 325 as well.

[hoopy]

... because i've got an issue with a piece of this reinstated content, that i just bought... that is not showing in-game (even though when i look at my game files, all the content including the .ncf file is there)... and feel like i am talking to a bunch of idiots making me do all the usual "verify, clear cache, re-install the entire game" as if it's all my fault and not theirs... and also seemingly not bothering to read any of my emails properly, then asking me questions they could have found the answer to if they actually bothered to read my initial email properly.

So infuriating...

Fun, isn't it? I believe somebody used the phrase 'chocolate fireguard' to describe RSC's support. It seems very appropriate.

[gptech]

i've got an issue with a piece of this reinstated content, that i just bought... that is not showing in-game (even though when i look at my game files, all the content including the .ncf file is there)

Which item of stock is it, and where in game are you looking?

[firstborn]

It's the Class 86...

and after answering yesterdays pointless support question of "Do you own the WCML North route?"...

... today they haven't even bothered to reply at all

The loco content is in my "RSC" assets folder... according to RW-Tools, the scenarios are in the route.... i have the appropriate .ncf file in my 'steamapps' folder....

... but my game refuses to see the content!

Even if i go into the Scenario creator, and switch on the 'class86' pack in the developer assets menu, the loco's do not appear in the editor for me to place down - basically the game is acting as if i don't have the required permission to use the content, as if i haven't paid for it.

It would seem clear to me this is a problem their end, yet after the usual nonsense of "have you: verified game / cleared blueprint cache / deleted & re-installed the entire game" followed by "Do you even own the WCML North Route".... i now appear to be getting the silent treatment

Nice!

[gptech]

basically the game is acting as if i don't have the required permission to use the content

Does Windows know this?...are you running as Admin?...do you have access rights to that particular folder?...have you run RW Tool's 'make all files read/write' routine?

Have you tried adding the locos to another route/scenario?

I know you've probably answered these questions many times, and if you have all the required files in your game folder tree---you have checked with Windows Explorer I presume that you have more than just .bin files--the stock should show.

Just as a quick test, make a copy of one of the scenarios and replace the 86's with something else, if only to see if the included scenarios work.

[firstborn]

basically the game is acting as if i don't have the required permission to use the content

Just as a quick test, make a copy of one of the scenarios and replace the 86's with something else, if only to see if the included scenarios work.

Thanks for that suggestion, it led me to discover a few things...

Originally when i used RW-Tools to confirm i had the scenarios, i was using the 'check routes & scenarios' menu.... but by going into the 'edit scenarios' menu, i discovered that ALL the scenarios in the Class 86 pack where highlighted in colour, indicating they are Career type (plus a couple of free roams)

Now i gotta put my hands up as say i stupidly didn't look in the career section for scenarios within the game, because i generally have no interest in either career mode or free roam. Add to that the description on Steam simply says includes 6 scenarios, making no reference to them being career or free roam... (actually there is only 5 scenarios, 2 of which are free roam, then 3 career scenarios)... plus i've never bought any packs before where there are ONLY career scenarios (normally there is just a couple or indeed NO career scenarios, or the standard & career scenarios are cloned/mirrored)... means it basically never occurred to me to check in the career section, because i thought they'd be at least a couple of standard scenarios.

So discovering this... then checking in game, in the Career section... indeed the 3 scenarios DO actually show in my game

HOWEVER... finding this out hasn't really changed anything... because when i select any and all of the scenarios to play... they error out after loading with the "can't load xyz rolling stock" message... be that the 'Class 86 BR Blue' or even the 'FSA Freightliner Container' (included in the 86pack)... which in itself confirms my previous statement that the game just cannot see the "Class 86" assets folder...

This also corresponds with my earlier discovery that i cannot make my own Scenarios using the Class 86 pack, because the loco's absolutely won't appear in my rolling stock lists....

Furthermore... if i clone a WCML North scenario (i used the one entitled: Royal Scot) and use RW-Tools to replace the default 'Class 86 Executive' with one from the Class86pack such as the 'BR Blue' loco... then that scenario errors out on loading with "Cannot load Class 86 BR Blue"

It still all implies that the Class 86 pack in it's current state on Steam is broken, and there's nothing i can do about it.... it's up to RSC to sort out, and no amount of me verifying or re-installing my game is gonna fix it


EDIT: - Actually... reading that back... the problem is not that the game cannot "see" the class86 assets folder, because i know it can from two key bits of evidence:

1) The "Class86pack" appears in the scenario editor which you have to 'tick' from within the drop down list of developers, in the "RSC" section

2) And perhaps the most compelling evidence, is that on the scenario select page, when you highlight any of the 3 scenarios, you get the fancy thumbnail picture of each of the loco's which are pulled from the LocoInformation folder from within the assets folder

This still leads me to believe that it's more of a case that the game just does not think i legitimately own the content, and therefore even though it CAN "see" the content, it just (purposely) won't load it it memory so that i can use it

[gptech]

even though it CAN "see" the content,

Working along these lines, how many files, not folders but individual files, do you have in the ..\\railworks\Assets\RSC\Class86Pack folder?

[firstborn]

even though it CAN "see" the content,

Working along these lines, how many files, not folders but individual files, do you have in the ..\\railworks\Assets\RSC\Class86Pack folder?

Right-clicking the 'class86pack' folder and choosing properties... it says 552 files (91 folders)... size on disc 119MB

[gptech]

Right-clicking the 'class86pack' folder and choosing properties... it says 552 files (91 folders)... size on disc 119MB

Thats the answer to what would have been my next question

My original question was to determine if you had the _.sbn and related _.sbn.MD5 files in the root folder of the pack---these are the files associated with DRM, though usually if they're missing you'd get graphical corruption rather than a refusal to load. Reading back I can see that I didn't make it 100% clear what I was after. You seem to have the right number of files and folders, though of course that doesn't mean you have the right files.....

When you attempt to select a class 86 to place on the track do you see any couplers, hear any 'clunking' sounds?

[firstborn]

Right-clicking the 'class86pack' folder and choosing properties... it says 552 files (91 folders)... size on disc 119MB

Thats the answer to what would have been my next question

My original question was to determine if you had the _.sbn and related _.sbn.MD5 files in the root folder of the pack---these are the files associated with DRM, though usually if they're missing you'd get graphical corruption rather than a refusal to load. Reading back I can see that I didn't make it 100% clear what I was after. You seem to have the right number of files and folders, though of course that doesn't mean you have the right files.....

When you attempt to select a class 86 to place on the track do you see any couplers, hear any 'clunking' sounds?

I have the .sbn and .sbn.MD5 files

When in the scenario editor, i "tick" the class 86 pack from the RSC developer folder, but absolutely no class 86's appear in the loco rolling stock list for me to select at all, so no i'm not hearing any clunk sound or seeing any coupling

[severnrail]

All the DLC removed the night before TS2013 are being checked and redone to ensure that they do not have any reference to the default content which is no longer provided with new copies of TS2013. Since all the scenarios would be effected aswell as some parts of the rolling stock they had to remove them from the store to sort them out. The negative is at the moment those who has TS2012 cannot aqquire certain stock items, like yourself, after making more recent purchases, however in the long run the DLC will work with everyone so its less hassle for RSC in the end and in turn less hassle to purchases prior to TS2013 with multiple bug fix updates which have the potential of breaking something else or having other DLC unrelated to the removed items also dissapear.

I suspect after the 10th of Oct, when the Munich route and the deluxe edition are out the way with we will see RSC show to focus upon the DLCs removed and give further information. For the time being they are most likely still bogged down with support emails and getting through the new release fallout which always happens around a version change.

While it is annoying, I'd suggest holding back buying E&G for the 170 and wait for the 170 to return in full, since it is a 3rd party addon is more likely to have a quicker return than some of the RSC products removed aswell, so fingers crossed it shouldn't be to long.

I take it this is why things like Tornado, the Jubilee and that are not available? I did ask on facebook if this was the case that the stock is being updated and they told me that was the reason