Atomic Systems

I sent in 2 emails to support and never got a reply, 'nuff said.

Having been involved in a software support environment for several years, this sort of comment, to me, rings alarm bells.

Firstly, RS have not made a very good job of advertising their support policy....."Ask for support by email, and you will get an answer by an entry on the Wiki".

And secondly, there is the universal support error.....not keeping the customer informed!

If RS are to maintain this type of support, I would strongly suggest that they:

1) Set up an auto-reply on their email server that acknowledges receipt of the message, provides a support ticket ID, and advises of the approxiamate turnaround time there will be before a response is made.
2) Rather that only providing the answer on the Wiki, provide the customer with the answer in an email AS WELL as putting the answer on thw Wiki.
3) Provide "progress reports" where answers are not provided within the timescale advised on the acknowledgement email.

Three simple steps that are simple to implement....and go a very long way to build bridges.

Doug,
You have hit the nail on the head, you are 100% correct.

Proper support, and running the DVD without Valve /Steam is what is wanted, after all, we are paying out our
hard earned cash for it, and I'd like RW.com to keep in mind a lot of buyers dont have much cash to spend
due to the prevailing circumstances we all know about.

If I can get RW DVD that includes the above I'll buy RW.

Paul_Boland wrote:After buying the game, I say, as long as I have the disc, why should I have this threat over my head!?!

One thing needs to be said though: We had this "I hate to have the DVD in the drive all the time" debate just as well. Just for a balance. The arguments were the same -- buying KRS does not make me a potential pirate -- and the number of pages on it was the same.

This is not a plug for Steam. Just a sober note that the alternative will not be the paradise state that we had after the second patch.

AndiS wrote:

Paul_Boland wrote:After buying the game, I say, as long as I have the disc, why should I have this threat over my head!?!

One thing needs to be said though: We had this "I hate to have the DVD in the drive all the time" debate just as well. Just for a balance. The arguments were the same -- buying KRS does not make me a potential pirate -- and the number of pages on it was the same.

This is not a plug for Steam. Just a sober note that the alternative will not be the paradise state that we had after the second patch.

Thanks, Andis. I don't recall seeing that debate on the forums, personally I don't have an issue with having the disc in the drive. The difference is, with needing the disc in the drive, I have control. With Stream, not even RSDL have control of Rail Works, Valve do.

Now Valve/Steam makes the patches. That's just great. And the developer team can't do anything about it. Burn Steam. It's pure evil.

Bab

OK, let's calm down a little - we're in danger of getting carried away with speculation here.

Ash

ashgray wrote:OK, let's calm down a little - we're in danger of getting carried away with speculation here.

Ash

I think Bab was taking the mick out of me there .

dkightley wrote:Three simple steps that are simple to implement....and go a very long way to build bridges.

...or repair them.

AlexanderMeerkat wrote:There are a few legal proggies that will run a game without the disc in the drive.

Regardless of drm, one of which i own.

I uninstalled RW from Steam about 50 mins ago, anyway.

Just not the required step up from RS, that i needed to make it worthwhile.

I agree, it's basically a patch for RS except you must purchase an addon pack to get the patch.

It should have been a free patch for RS with an optional addon pack you can buy, as lets face it the majority of the new content is the new locomotives and routes.

Regards, Jack

I'm going to have to cancel my order for the DVD edition unless there is some way I can activate it without an internet connection. Its really disappointing, I loved RS and would have continued using the product in the form of RW, but alas I can't because for various reasons I don't have an internet connection.

Lets hope that there is some alternative way of registering in the pipe work.

The Steam True

The game is currently unavailable.
Please try it at a later date.


Soory again, though, are the stupid ... why in steam is my paid for game time is not available?
Games now the Valve Steam Team with my Game?

greets ice

iceman2117 wrote:The Steam True

The game is currently unavailable.
Please try it at a later date.


Soory again, though, are the stupid ... why in steam is my paid for game time is not available?
Games now the Valve Steam Team with my Game?

greets ice

Interesting and a bit concerning...!

After I saw Ice's post I tried mine and had no problem, though I never start it from the client, I just the RailWorks shortcut.

John

I launch every Time for Game ...Railworks Button.
Not Steam...

greets ice

Having given this a lot of thought I am not going to purchase RW. I have supported RS from the start and slowly the game was made better. I have never liked Steam for lots of reasons

If the game only needed loading I would Buy



Regards


Partyspiritz