Email Support

[Kromaatikse]

I get automated e-mails at least. I got one in reply to one I sent today about the 111 (and the missing 101 update).

[crazyfrogbro]

I got human response 2 times of 14, but automated always

[Kariban]

Yes, I sent one from gmail & got an auto reply there, I guess something is being flagged as spam out of my control. Sorry RSC people if you've ever replied to me ( although I've not really sent that many bugs in ).

[TheTazman]

I raised some cosmetic issues with the HST yet noting has come of it. Also i sent the email about 12 months ago.

It's 12 months to the day since I first emailed support [at] railsimulator [dot] com about some issues with a Railworks DLC package that seemed to be a very easy fix, yet I've had no response - the package isn't fixed either.

According to package manager the DLC in question has been updated since, so I guess they either ignored or forgot about the issue.

I have sent a couple of follow up emails on this issue, a couple of suggestions and more recently suggested the wheelslip physics may be in need of review, but nothing received in response but automated replies.

My question is: Has anybody ever had a reply from the support email address?

It it even worth my while sending any more suggestions?

--Graeme

[theorganist]

I sent an e-mail to support around five weeks ago complete with a dump file. I couldn't get Railworks to work at all at the time.

I never received a reply to my e-mail. I find it a bit annoying as it was a genuine problem not a complaint or suggestion. I suppose maybe for some reason they never received it.

I fixed the problem a couple of days later by clearing the cache (a solution I had not realised existed at the time!!).

Peter.

[67016]

I have sent error logs and stuff to suport about 9 months ago, i had a reply asking for a cirtan log so i sent it but then have not heard anything back It was all about this nasty error

[markpullinger]

Hi 67016, I always get this error if I try to instal a package before the left hand side is filled in and the package manager actually loaded. Always seems to work fine if I leave it till it has checked the package information files so it knows what you've got first.

[67016]

It does it after ive let it load aswell, then after the comes up it just says that Railworks has stopped working

[markpullinger]

Hi if it has got as far as this, it should also ask you if you want to save a dump file - say yes & email that to support@railsimulator.com They might be able to find something and give you an answer. I have had some dodgy files that caused it to crash before but getting rid of them sorted that out. Good luck with it anyway & if you've already tried the verify cache option - you could try RWTools to look for zero length files - or you could do a manual search.

[AndiS]

I just had a human answer, saying that the bug I reported will be tested and entered into the bug database.

I had produced my first reproducible SBHH that is not based on my own stupidity.