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Unable to buy premium on UKTS

Posted: Sat Oct 17, 2020 12:56 pm
by southernliner
Hi All. Hope you are keping safe during these strange times

I am trying to buy membership from UKTS site but it wont connect to WorldPay to complete the order. Is anyone else having these issues ?

Kind thanks,
Dan

Re: Unable to buy premium on UKTS

Posted: Sat Oct 17, 2020 1:56 pm
by BVEClass395
I am, and my subscription expires Monday :(

Re: Unable to buy premium on UKTS

Posted: Sat Oct 17, 2020 2:00 pm
by dorlan
Easilyconfused wrote: Sat Oct 17, 2020 11:51 am That is a known issue that is being worked on this weekend.

For all updates see the thread in site admin ---> viewtopic.php?f=26&t=152837

Re: Unable to buy premium on UKTS

Posted: Sun Oct 18, 2020 7:37 pm
by southernliner
Great news, thank you for reply. :D

Thanks for all your work

Re: Unable to buy premium on UKTS

Posted: Sun Oct 18, 2020 10:10 pm
by Easilyconfused
I am told it should be working now.

Re: Unable to buy premium on UKTS

Posted: Mon Oct 19, 2020 1:03 pm
by southernliner
I managed to pay and have done now but I don't have a premium account. Email said that payment has been recieved but my account is not yet premium as WorldPay couldn't connect to Atomic. I have sent an email to the support email for UKTS with the transaction ID etc. Let me know how anyone else gets on.

Many thanks :D

Re: Unable to buy premium on UKTS

Posted: Mon Oct 19, 2020 1:45 pm
by Easilyconfused
Support - the old eSupport system we had was the source of all the massive spam problems on the old server so I have NOT re-installed it on the new one. I'm going with a hosted version of the support system (basically, so it's someone elses problem :) ) and will try to get this working soon. In the mean time, use the forums for support and DM's with moderators to get assistance. If you get totally stuck and can't log in please do DM me on Discord (MattPeddlesden#2907 - you'll need to join my server at https://discord.gg/mattplaystv) as that's the best place to get in touch if you can't log into the forums, many of the mods, plus myself and Dad are both on there.
Sending emails to support doesn't help at this time since the support email was shut down due to issues (see above). I would suggest a DM to Matt on Discord with the transaction ID etc. since he did the work on the Worldpay integration.

Re: Unable to buy premium on UKTS

Posted: Mon Oct 19, 2020 7:30 pm
by brace2011
Easilyconfused wrote: Sun Oct 18, 2020 10:10 pm I am told it should be working now.
It is working just fine.

Thanks

Martin