ash888 wrote:some users that buy your products either don't use non-web e-mail providers or they have probably lost the log-in details to those accounts like myself.
This can be rectified by simply emailing your Internet Service provider and proving who you are, to reobtain the details.
ash888 wrote:Your company is shutting out most of its customers by not allowing those with the net e-mail addresses to take part.
90% of EB's customers are barely internet users at all. Thus they are unlikely to have ventured around and found non-ISP related email services.
ash888 wrote:It should not matter if they open up a new account because the forum user may have lost their log in details such as coded passwords for example which can be difficult to remember and sometimes e-mails with the requested details be also lost on the e-mail servers
.
It
does matter if multiple accounts are opened, as it wastes our time trying to work out who needs support and who doesnt. The potential to have multi-accounts is also open to abuse by less desireable people who have nothing constructive to say, require no support, and just want to flame and be nasty. Not something we wanted.
It wouldnt be wise to create a password or username to a support site, that is too difficult to remember, as you may very well forget it! However if you did, a quick email to the support address can have your details recovered, and you can continue with the same login.
ash888 wrote:commercial developers are making their forums hard to sign-up to then some people will go elsewhere and stick with other companys that value their customers and welcome them to their forums
Europeanbahns forums were never hard to sign up to, and in many cases were easier than some more recent ones. There were over 1000 registered users on the old EB forums before they were discontinued. That should indicate that being able to sign up wasnt an issue.
ash888 wrote:I think they should rethink the polercy on users signing up to use their forums really
We did rethink our policy
(which was soley to provide support and assistance to customers), and we decided that the forum was not able to support our customers enough, so we moved to direct email communication instead, which allows for much more personalised and quicker responses to issues.
If you suffer any issues with an EB product Ash888, be sure to email
supportateuropeanbahn.co.uk about it. There is no limitation as to where you can email that address forum, and there is no signing up required. All you need to do is prove you own the product.
Surely thats way easier than having to read T&C's, get qualified email addresses, and create complex passwords to a forum before you can get anything back!
(dunno why because i have never used it at EB
.
)
