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Making Tracks website

Posted: Tue Mar 19, 2013 12:25 pm
by cardean
Hi All.

Can anyone tell me if the MT website is still active?

The reason is, on the 1st of March I bought their Scottish Capitals Express CD and so far, up till today, I still haven't received it. I sent in a support ticket on the 11th but once again I have not been contacted. I even sent Buffy 500 a pm but still nothing.

Does anyone know how to contact any of the MT team to ask what the problem might be?

I would appreciate any help that anybody can give....

Cheers.

John.

Re: Making Tracks website

Posted: Tue Mar 19, 2013 12:54 pm
by gswindale
Hi John,

Once you are logged in on the MT website; there should be an "Account Maintenance" option on the left hand sidebar.

This will show you the status of the order.

I haven't seen either Dave or Tony around for a while here though; but as far as I'm aware they're still going.

Re: Making Tracks website

Posted: Tue Mar 19, 2013 5:37 pm
by scampispeedway
Hi John, I posted a query on one of the Forums the other day and Chris Heighton answered
fairly quickly, so there is someone keeping an eye on things on the site.

Bob

Re: Making Tracks website

Posted: Wed Mar 20, 2013 12:54 pm
by cardean
Thanks Geoff and Bob.

I received a pm from Dave yesterday telling me he had got in touch with the retail chap (Tony) to look into it.

I'll see what comes of it. :-?

John.

Re: Making Tracks website

Posted: Fri Mar 22, 2013 6:03 am
by torque
I have the same problem, only my order is even older, paid for Feb. 24th. No response to tickets I've submitted or to any emails I've sent.

I hope I hear something soon!

David