I need to contact them over a cancelled flight from Naples to Stansted. On the subject of it, it happened on Thursday, and there was actually no evidence of the flight. Had to stay the night in a hotel, and the helpful people at the airport only gave us a number which went to some call centre in India. They did put us on the first flight the next day though.
It was raining a bit, only recall one flight being cancelled, but at least they put it up on the screen at check-in that it had been cancelled. Also read in the newspaper that 160 flights from Rome had been cancelled due to a strike the previous day.
I was told at the airport, and also heard on the news a while ago that they have to reimburse your accommodation costs.
Their "Contact Us" link only has a FAQ.
A lot of confused people that night. No easyJet representative at Napoli Capodichino. I hope they bring in new regulations that they have to have a representative at any airport they serve. They didn't even say the flight was cancelled. No apology on the flight the next day, and still don't know why it was cancelled.
A very bad experience indeed. Might take BA or Alitalia next time, even though there's a good chance they might be on strike!
Is there any way to contact easyJet?
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In the absence of e-mail try writing to their company registered office at easyLand London Luton Airport Luton Bedfordshire LU2 9LS. If the delay was covered by the EU regulations then http://europa.eu.int/comm/transport/air ... nfo_en.htm has links to various documents outlining what you are entitled to.
Having spent a couple of years flying into and out of Naples with Alitalia, BA, Air One and Sabena (as was) I would not recommend Alitalia - they are teetering on the edge of bankruptcy, and have a very bolshy workforce at present. When good they were very good, when bad they were a pain. They were also very awkward when things went wrong. They do give out a nice boiled sweetie on take off and landing though which is quaint. BA were indifferent and Naples seemed to be the poor relation of the Gatwick network having the cruddiest planes and most variable staff allocated to it. Frankly the Gatwick to Naples operation actually put me off BA which up until then I had loved flying with. Might have changed since I last flew with them, though. Air One were OK, never had a bad flight with them, but I don't think they fly into the UK any more. Sabena of course are no more, but the plane was operated by DAT who have become SN Brussells Airlines. The staff were fine, the passengers less so, and were mostly British and German for some odd reason. The food was a very wet salad you could drink. Still, I got two hours in Brussells to stock up on Belgian Chocolate, and it was a British Avro RJ jet.
There seems to be a limited choice of winter flights to Naples from the UK.
Having spent a couple of years flying into and out of Naples with Alitalia, BA, Air One and Sabena (as was) I would not recommend Alitalia - they are teetering on the edge of bankruptcy, and have a very bolshy workforce at present. When good they were very good, when bad they were a pain. They were also very awkward when things went wrong. They do give out a nice boiled sweetie on take off and landing though which is quaint. BA were indifferent and Naples seemed to be the poor relation of the Gatwick network having the cruddiest planes and most variable staff allocated to it. Frankly the Gatwick to Naples operation actually put me off BA which up until then I had loved flying with. Might have changed since I last flew with them, though. Air One were OK, never had a bad flight with them, but I don't think they fly into the UK any more. Sabena of course are no more, but the plane was operated by DAT who have become SN Brussells Airlines. The staff were fine, the passengers less so, and were mostly British and German for some odd reason. The food was a very wet salad you could drink. Still, I got two hours in Brussells to stock up on Belgian Chocolate, and it was a British Avro RJ jet.
There seems to be a limited choice of winter flights to Naples from the UK.
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166Driver
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That does seem to be the case, at least with British Midland. For a laugh I tried comparing prices for flights in November, and found British Airways £10 cheaper than easyJet. With BMI not flying at all.There seems to be a limited choice of winter flights to Naples from the UK.
My experiences with British Airways flying to Naples from Gatwick wasn't very good either. Went 3 times with them and that was enough. Wasn't as bad as when I went with Air 2000 though. A very dirty, cramped 757.
Best experience has been with GO. Excellent customer service, and the flights were cheaper than before easyjet took over. I think I flew with them 4 times, including when the rebranding took place.
But easyJet, despite the smart A319s, have the worst service, and are obsessed with getting things done as quickly as possible. Had to share the flight back with some schoolkids who couldn't keep still. They only stopped when they got a dirty look and were given the question "are you tired of living?"
The staff at Naples were swearing and cursing over their boarding system as well!
Arriving at an airport with absolutely no notification of the flight, and no way to get hold of the company is totally unacceptable. I'm not sure whether it was industrial action, bad weather, or a lack of passengers that resulted in the cancellation, but they should at least have told us.
Bring back GO.
